ENOMA IKPONMWOSA PHILIP

Client Support Officer/ Account Manager

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Ogun state, Nigeria, Ifo, NG

About

Highly innovative and resourceful professional with over 8 years of progressive experience in client support and operations. Proven leader with a strong track record of building thriving customer relationships, driving significant business growth, and enhancing satisfaction. Adept at managing portfolios, exceeding targets, and fostering productive work environments. Seeking to leverage extensive business acumen and leadership skills in a challenging role.

Work Experience

Account officer/ procurement officer

Totmak Farmer's Center

Oct 2023 - Present

Manage customer's account and ensure payment is completed before items are collected. And also incharge of creating orders and receiving of orders from suppliers.

Client Support Officer (CSO)

LAPO

Jun 2015 - Sep 2023

Managed comprehensive client support operations, focusing on relationship management, financial assessments, and strategic growth initiatives.

  • Promoted to Supervisor, recognizing exceptional leadership and performance in client support.
  • Increased client portfolio value from ₦7,500,000 to ₦19,000,000 within two years, demonstrating strong sales and relationship management capabilities.
  • Functioned effectively as an Assistant Branch Manager, overseeing daily operations and team performance.
  • Consistently exceeded quarterly performance targets by an average of 15% over three years.
  • Improved customer satisfaction by 12% within three months, as validated by internal head surveys.
  • Awarded 'Client Support Officer of the Month' (1 of 15 in the division) for outstanding performance in speed, sales quotas, and customer satisfaction.
  • Expanded the client base by 15% over two years through strategic recruitment and relationship building efforts.
  • Achieved and sustained a customer retention rate 30% above the company average, fostering strong client loyalty.
  • Delivered accurate and timely client support services, maintaining high standards of professionalism and competence in every interaction.
  • Cultivated positive and productive client relationships through frequent proactive calls and visits.
  • Managed efficient client account opening processes and maintained up-to-date client databases.
  • Reviewed and processed loan requests, conducting thorough financial assessments and evaluating creditworthiness to mitigate risks.
  • Coordinated with clients to gather essential financial data and documentation, and developed flexible payment plans.

Skills

Communication

  • Communications Skills
  • Exceptional Interpersonal Relations

Sales & Business Development

  • Sales and Marketing
  • Client Recruitment
  • Portfolio Growth

Leadership & Management

  • Executive Leadership
  • Supervising
  • Delegation
  • Team Working
  • Assistant Branch Management

Client Relationship Management

  • Customer service
  • Client Retention
  • Conflict Management
  • Relationship Building

Organizational & Administrative

  • Strong Organizational skills
  • General Administration skills
  • Time Management
  • Administrative Skills
  • Attention to details
  • Planning and research skills

Financial Acumen

  • Book-keeping
  • Loan Review
  • Financial Assessment
  • Creditworthiness Evaluation
  • Payment Plans

Analytical Skills

  • Analytical and Critical thinking
  • Data Gathering

Technical Skills

  • Microsoft Office